Conflict Resolution is the practice of resolving disagreements through communication — defining the problem, choosing a strategy, listening to others, and reaching agreement — and in leadership it is the set of tools a manager uses to do this.
What it covers
The catalog states: “This general education course addresses communication skills for dealing with disagreements.”
During the course students examine tools that leaders use to define problems, choose a strategy, follow a process, show respect for and listen to others, and learn to appreciate cultural differences and the role of emotion in conflict in order to reach agreement and achieve closure.
Which program covers it
In InterCoast Colleges’ Bachelor of Applied Science — Addiction Studies program, conflict resolution is covered in the course BUS319, Conflict Resolution in Leadership.
The Bachelor of Applied Science — Addiction Studies outline lists BUS319 Conflict Resolution in Leadership at 45 clock hours (45 lecture, 0 laboratory) and 3 semester credits.
Prerequisites for BUS319: none.
This topic is covered in the Bachelor of Applied Science — Addiction Studies program at InterCoast Colleges.